Our Commitment 

Vrindavan Gallery, the devotional store is keen to provide its patrons with a high level of customer service, so as to ensure their complete satisfaction. We do a detailed quality check of the items before we ship them out. In the unlikely event that any product you have ordered from us has not been received in good condition. if it is damaged or defective or if the product delivered differs from what you had expected, you may return the product unused and in the same condition as you received it with it’s original packaging along with original tags for a refund or an exchange within three (3) days from the date on which these products have been delivered.

The Customer should take note of the following

• There may be certain variations between the product such as colors seen on website and the actual product.
• Products which are embellished with sequins, beads may have a tendency to come off in spite of all prudent care.
• Colors may bleed and fabrics may shrink due to their natural properties.
• All claims of returns will be entertained within 72 hours of delivery of the product 
• No Guarantee on any of our products.

Clearly mention the following details on the email:

• Order number in the subject
• Your name 
• Contact number 
• Order number 
• Barcode no. of the SKUs you wish to return along with the photograph of the items
• Reason for return

On receipt of the email, we will mail you the shipping details. 

What do I need to do before shipping the returned Item(s)?

• Ensure all items are packed neatly in its original condition- retaining labels, packing, and accessories in a clean box.
• Insert a copy of the invoice in the box.
• Follow Shipping details as mentioned.

Under what circumstances will the refunds will be processed? 

• Items received in its unused and original condition
• All claims of refunds will be entertained within 72 hours of delivery of the product
• No alterations and modifications of the products should have taken place.
• Return will be processed at the sole discretion of management.

If your refund requisition is Accepted:

• If you claim is approved, then your refund will be processed,and a credit will automatically be applied to the source of payment, within 4 working days.
• You may also opt to park the funds with us for a purchase in the near future (2 month Validity) or choose any alternative product of your choice of the same value or of a higher value by paying the difference. 

Who will bear the shipping cost of returns?

Shipping cost of the retuned products will be by the customer.

But I have more questions with regards to return..

Drop in a mail to Support@Vrindavangallery.com

Talk to us or WhatsApp us at – 7500253555